General
Do development sites, aliases, and subdomains count towards my site limit?
We only count production domains towards your site limit. You can add as many dev sites, subdomains, and aliases as you need. In your CloudSponge customer portal, you can add, approve, deny, and delete your domains.
I registered www.xyz.com. How can I make my domain key work on xyz.com?
When you register a domain xyz.com, the domain key will work on more specific subdomains like www.xyz.com. However the inverse is not true. If you register www.xyz.com, the domain key will not work on xyz.com. The solution to this is to transfer your ...
What happens when my user click Get Contacts?
Your user will be securely granted access to their address book library, like Google Contacts. After your user selects and submits their contacts, the payload will be sent according to your use case and callbacks. For instance, if you have a referral ...
Which contact sources does CloudSponge support?
Please visit our contact sources directory for an up to date list of our supported address books along with real time availability monitoring. We continue to add support for more contact sources. If you would like to be notified when we have added ...
What is CloudSponge?
CloudSponge is a software-as-a-service product that imports all the major address books. Most websites use our product so that their users don’t have to type email addresses into their referral forms when they want to send an invitation, greeting ...
How does CloudSponge handle my users' login credentials for the address book sources?
In most cases, we never see the credentials. AOL, Google, Yahoo and Microsoft all use the OAuth 2.0 delegated authentication frameworks that ensures that their users never have to give their credentials away to third parties like us. For the other ...
How much is a CloudSponge subscription?
We have different pricing depending on your needs: Our Growth plan is $69/month or $759/year (one month free.) Unlimited Connected Address Books Universal Contact Picker Privacy Compliance Service included (Limited time only) 1 Website Included Our ...
Are you a referral program?
We are not a referral program. To use the Contact Picker, you must already have a sharing feature. However, we integrate well with many referral programs and already have some integrations ready for you to choose from. If you have any questions, ...
Can you send emails from my website?
We do not send emails. To use the Contact Picker, you must already have a sharing feature. However, we do integrate well with Zapier and have other integration options for you to choose from. If you have any questions, reach out to us at ...
What is a contact picker?
With the Contact Picker, your users will be securely granted access to their address book library, like Google Contacts. After users select and submit their contacts, the payload will be sent according to your use case and callbacks. For instance, if ...
Why did I get an email alert saying that CloudSponge accessed my account?
If you received a notice from your email service provider, you likely used CloudSponge to access your contacts with one of our customers. Please rest assured that we do not store, use, or distribute your address book contents in any way other than to ...
Why did I get an email stating, "we saw some usage from your account that didn't work?"
You are trying to use customization features not allowed in the Growth plan. To use customization features, please upgrade your subscription to the Branded plan. If you have any questions, reach out to us at support@cloudsponge.com
Can you handle my traffic?
Amazon Web Services hosts the CloudSponge servers with redundancy at every level of the stack and load balancing on our most critical parts. Operating on thousands of websites for several years has given us all the data we need to know exactly how ...
Do you offer a bug bounty?
Yes, we offer a bug bounty. Please reach out to us at support@cloudsponge.com with specific details.
Do you accept guest posts?
We accept guest posts that are relevant to CloudSponge and showcase our products in some useful way. If you'd like to apply to be a contributor, you may submit your application here: https://www.cloudsponge.com/write-for-us/
Does CloudSponge have a partner program?
There are several ways you can partner with CloudSponge. We accept requests from Integration Partners, Influencer Partners, and Agency Partners. Read more about our partner program here. If you have any questions, reach out to us at ...
What browsers does CloudSponge support?
CloudSponge supports the major browsers on Windows, Mac, and mobile systems: Chrome, Firefox, Internet Explorer, Edge, Safari, and Mobile Safari.
What languages does CloudSponge support?
English, Spanish, German, Japanese, Bulgarian, French, Italian, Dutch, and Portuguese.
Does CloudSponge save my user’s contacts?
No. Your user’s address book will stay in memory on our servers for a few minutes so that your website has a chance to download it, but then it’s wiped from memory and never written to disk. If you have any questions, reach out to us at ...
What address books does CloudSponge support?
CloudSponge supports Google, Yahoo, Outlook.com, Office 365, AOL, iCloud, Microsoft Outlook, MacOS Contacts, Mail.com, Terra, QQ Mail, GMX, Web.de, Rediff, SAPO, and Mail.ru. Reach out out ot us at support@cloudsponge.com if you have any questions.
Is CloudSponge GDPR compliant?
Yes, CloudSponge is GDPR compliant. If you have any questions, reach out to us at support@cloudsponge.com
Does CloudSponge offer discounts?
We offer a 50% discount to nonprofits with a 501c3 status. We also offer one month free when you sign up for one of our annual plans. We also also offer a $50 CloudSponge credit for each person that you refer that signs up for an account. Please ...