Troubleshooting Better Sharing

Troubleshooting Better Sharing

Sharing Modal will not open (or close)

This is most likely a Javascript issue either due to Javascript not being enabled in the browser or a conflict with another element on the page.
Try a different browser, or temporarily switch themes / disable plugin elements that are JS driven.

Can't see the Better Sharing buttons on the page

There are several possible reasons for this:
  1. Copy/paste error in adding the shortcode to the page content. Ensure that the shortcode, if using, has been entered without any extra spaces, quotes, or other elements.
    1. The correct format of the shortcode is [better-sharing id=####]. 
    2. Incorrect formats include:
      (extra spaces) [ better-sharing id=#### ],
      (quotes around id) [better-sharing id="####"],
      (curly braces) {better-sharing id=####}
  2. Caching errors. If using a caching tool on the site, ensure that the cache is flushed for the page/post upon publishing.

The shared URL is not correct.

Has a Referral link set within the UI template been overwritten with a custom URL? See Create a Better Sharing UI template ยป Referral Link
Is the referral link for the page being overwritten using a meta tag? See Template Variables and Overrides

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