Popular Articles
Why did I get an email alert saying that CloudSponge accessed my account?
If you received a notice from your email service provider, you likely used CloudSponge to access your contacts with one of our customers. Please rest assured that we do not store, use, or distribute your address book contents in any way other than to ...
What is CloudSponge?
CloudSponge is a software-as-a-service product that imports all the major address books. Most websites use our product so that their users don’t have to type email addresses into their referral forms when they want to send an invitation, greeting ...
Why did I get an email stating my reach exceeds my grasp when I tried to use custom features?
You are trying to use customization features that are not allowed in the Growth plan. To use customization features, please upgrade your subscription to the Branded plan. Our customer success team is ready to win you over at support@cloudsponge.com ...
Authorization Errors
The Contact Picker may display an error message to end-users. This error appears when there is an issue with your CloudSponge configuration or your CloudSponge account. You may be seeing this error because your configuration suffers one or more of ...
What is a CloudSponge key?
A key is a series of letters and numbers associated with each site you add to the Contact Picker. It is used to differentiate between sites and configurations. Each site will have its own key that will be added to your subscription and billed ...